Refund Policy
Refund and cancellation policy for VibeVideo. Purchases are processed by Dodo Payments as merchant of record.
Refund and Cancellation Policy
This policy explains when refunds are available for VibeVideo credit packs and subscriptions.
Merchant of record
Purchases are processed by Dodo Payments as merchant of record. Charges appear on your card or bank statement under Dodo Payments' billing descriptor (typically beginning with DODO). VibeVideo does not process the card charge directly.
What is refundable
- Billing errors. If you were charged in error, contact us. After we confirm the error, we will refund or correct the charge.
- Required by law. We honor refunds that applicable consumer law requires.
- Failed generations. If a generation fails on our side, we normally return the credits used for that attempt. This is a credit restoration, not a cash refund.
What is not refundable
- Completed AI outputs you are unhappy with, including quality, style, or creative disagreement.
- Used credits.
- Subscription time already elapsed. Canceling stops future renewals and does not create a prorated cash refund unless the law requires it.
- Accounts terminated for violating the Acceptable Use Policy or Terms of Service. Those purchases are not refunded.
Window and how to request
Request a refund review within 14 days of the charge, or within any longer period required by law. Email support@vibevideo.app with:
- The email on the account
- Approximate purchase time and amount
- Why you are requesting a refund
We may ask for a statement screenshot showing the Dodo descriptor.
Cancellation
You can cancel a subscription in Settings → Billing. Cancellation stops the next renewal. You keep remaining credits until they expire as disclosed at purchase.